PRIVACY POLICY

Last Updated: January 1, 2025

Milano Kitchen & Bath (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information—including phone numbers and SMS communication data—when you interact with our website, request our services, or communicate with us.

1. Information We Collect

We may collect the following types of personal information:

- Contact Information: Name, email address, phone number, and mailing address

- Project Details: Information you provide related to painting or home improvement services

- Communication Data: Content of messages, call logs, and your communication preferences

- Usage Data: IP address, browser type, device information, and interactions with our website

2. How We Use Your Information

We may use the information we collect for the following purposes:

- To provide and manage our painting services

- To respond to inquiries and schedule appointments

- To communicate via phone, email, or SMS regarding updates, estimates, or similar content

- To improve our website, services, and customer support

- To comply with legal or regulatory requirements

3. SMS Messaging & Phone Number Use

By providing your phone number to Milano Kitchen & Bath, you consent to receive SMS communications from us.

Purpose: SMS messages may include project updates, appointment confirmations, and similar messages.

Frequency: Message frequency may vary depending on your engagement with us.

Opt-Out: You can opt out at any time by replying STOP to any SMS message you receive from us. To request assistance, reply HELP.

Rates: Message and data rates may apply depending on your carrier and service plan.

Third-Party Providers: We may use third-party messaging services, such as Twilio, to facilitate SMS delivery. These providers are only given access to information required to send the message and are obligated to protect your privacy.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

Service Providers: Trusted vendors who help us operate our business (e.g., hosting, communication tools)

Legal Obligations: When required to comply with applicable laws or legal proceedings

Business Changes: In the event of a merger, sale, or restructuring of our business

5. Data Security

We implement reasonable and appropriate measures to safeguard your personal information from unauthorized access, loss, misuse, or disclosure. These include secure data storage and restricted access protocols.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights and Choices

You have the right to:

- Access, update, or request deletion of your personal data

- Withdraw consent to SMS or marketing communications

- Request more details on how your data is used

To exercise any of these rights, please contact us using the information below.

8. External Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be reflected by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Milano Kitchen & Bath
[email protected]

(714) 964-8500

18120 Brookhurst St Suite 5, Fountain Valley, CA 92708